Fireflies Review (2026): Pricing, Features, Pros & Cons
Our verdict
Fireflies is a strong choice for sales and CS teams that want meeting transcripts automatically pushed into their CRM, with a usable free tier to start.
- Rating
- 4.24.2 out of 5 stars
- Best for
- Sales call logging
- Starting at
- $10
- Free tier
- Yes
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Quick facts
| Pricing | Freemium$10 per seat per month for the Pro plan, billed annually |
|---|---|
| Free tier | Limited storage and transcription credits per month |
| Platforms |
|
| Launched | 2016 |
| Company | Fireflies.ai, Inc. · United States |
How Fireflies scores
Editor scores out of 5. Overall rating: 4.2.
| Output quality | 4.0 | |
|---|---|---|
| Features | 4.0 | |
| Ease of use | 4.0 | |
| Value for money | 4.0 |
About Fireflies
Fireflies.ai records, transcribes, and summarizes meetings across major video-conferencing platforms, with an emphasis on integrating that data into sales and productivity workflows — automatically logging call notes into CRMs, generating soundbites, and letting you search across your entire meeting history by keyword or topic.
A free tier includes limited storage and transcription credits. Paid plans expand storage, add AI-generated summaries and topic tracking, and unlock CRM integrations and admin controls for larger teams.
Fireflies is a strong fit for sales and customer success teams that want meeting insights automatically pushed into their existing tools, competing closely with Otter.ai on core transcription quality while leaning more heavily into CRM and workflow integrations.
Key features
- Automatic transcription and summaries
- CRM integrations
- Topic tracking
- Soundbite clipping
- Team meeting search
Pros & cons
Pros
- Automatic CRM logging of call notes
- Searchable meeting history across the team
- AI summaries and topic tracking
- Works across major video platforms
Cons
- Free tier storage is limited
- Advanced integrations require higher tiers
- Overlaps closely with Otter.ai, so pick based on integration needs
Who should use Fireflies
- Sales call logging
- CRM-integrated meeting notes
- Cross-team searchable meeting history
Alternatives to Fireflies
Krisp
AI noise cancellation and meeting assistant for calls.
Otter.ai
AI meeting transcription and summarization assistant.
Speechify
Text-to-speech app that reads articles, documents, and books aloud.
ElevenLabs
High-quality AI text-to-speech and voice cloning platform.
Frequently asked questions
Is Fireflies free?+
Yes, Fireflies has a free tier with limited storage and transcription credits; paid plans start around $10/seat/month.
Does Fireflies integrate with CRMs?+
Yes, Fireflies can automatically log call notes and summaries into popular CRM tools.
Fireflies
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